energy industry product strategy

As part of a multi-phase digital transformation for a leading international energy producer, a net new product strategy was developed positioning a proprietary digital experience for customers. The product unites a fractured ecosystem of tools and business needs, while creating contextual growth opportunities. Exceeding international and regulatory goals for sustainability through the platform's ability to respond in real-time to these needs in relation to the well lifecycle was a strong focus.

Note: Client identity redacted. Synthesis, conclusions, and recommendations from research are confidential.

methodology

qualitative, mixed-method

in-depth interviews

customer feedback surveys

22 internal stakeholders

product service line leaders

executive stakeholders

sales

operations: engineering; geophysics; operators

regulatory & legal

marketing

technology & product management

16 external customers

N.O.Cs - national oil companies

I.O.Cs - international oil companies

key account leadership

procurement

logistics

operators

Customer archetypes based on simplified behaviors

Customer journey maps detail new platform engagement & features

Previous
Previous

Sport Clips App User Research